AI Chatbots & Customer Service
A chatbot that actually knows your business -- not a generic widget that frustrates customers. Trained on your data, deployed on your site, answering questions at 2 AM.
What It Is
Custom AI chatbots powered by large language models like ChatGPT and Claude, trained on your specific business data. These are not the clunky decision-tree bots from five years ago -- they understand natural language, handle nuanced questions, and escalate to a human when they should.
Why It Matters
Your staff spends hours answering the same questions: hours, directions, availability, pricing. A chatbot handles those instantly and never calls in sick. For tourism and hospitality businesses in the Okanagan, that means fewer missed inquiries during peak season and happier guests who get answers immediately.
Under the Hood
How it works
I build a retrieval-augmented generation (RAG) pipeline that feeds your business data -- menus, FAQs, policies, product catalogs -- into the AI's context window at query time. The bot runs as a Next.js API route with streaming responses, backed by vector embeddings stored in PostgreSQL with pgvector. No data leaves your control unless you want it to.
Real Examples
Use cases
How Okanagan businesses are using this.
Restaurant FAQ Bot
Answers questions about hours, menus, dietary options, and wait times. Can suggest dishes based on preferences and link directly to your reservation system.
Tourism Booking Assistant
Helps visitors plan their Okanagan trip -- wine tours, lake activities, accommodation options. Surfaces availability and handles booking flows conversationally.
Winery Tasting Room Guide
Describes wines, suggests pairings, checks tasting room availability, and answers questions about wine club memberships. Trained on your cellar notes and tasting menus.
Property Inquiry Bot
Answers questions about listings, neighborhood details, and scheduling viewings for Okanagan real estate agents. Pre-qualifies leads before they reach your inbox.
Features
What you get
24/7 Availability
Your chatbot never sleeps. Customers get instant answers at 2 AM on a long weekend -- exactly when your staff is not available.
Trained on Your Data
Not a generic bot. It knows your menu, your hours, your policies, and your products because it is built on your actual business data.
Guardrails & Escalation
The bot stays on-topic and knows when to hand off to a human. No hallucinated pricing, no rogue responses, no brand risk.
Natural Conversation
Powered by the same AI behind ChatGPT and Claude. Customers type naturally and get helpful, human-sounding responses.
Conversation Analytics
See what customers are asking, where the bot struggles, and which questions lead to conversions. Real data to improve your service.
FAQ
Frequently asked questions
Ready to add ai chatbots & customer service to your project?
Tell me what you need. I'll give you an honest hour estimate.